Rental Policy
How rental requests, deposits and returns are handled.
A request, not a reservation
Submitting a rental request does not confirm a reservation. Availability, fitting, alteration, fee, deposit and dates are confirmed with you before the booking is final.
Rental fee
The rental fee is confirmed after your request is reviewed. Until then, it is listed as “Price on request”. It is separate from the refundable deposit and from any alteration charge.
Refundable security deposit
A refundable security deposit equal to the value of the dress is required. It is returned once the dress comes back on time and is inspected in the condition it was given in. Repair costs may be deducted for damage, and the deposit may be retained if the dress is lost or damaged beyond repair.
Fitting and alterations
If a size alteration is needed and the dress allows it, it is done before handover, without permanently altering the dress.
Handover
The dress is handed over ready to wear.
Return and inspection
The dress is returned on the agreed date, in the same condition in which it was received, and is inspected before the deposit is released.
Damage or loss
If the dress is damaged or lost beyond normal wear, the rental agreement sets out what applies. This may include repair costs, or the deposit being retained.
Rental period and late return
The rental period and any late-return terms are agreed with you before the booking is confirmed.
Cancellation
Cancellation terms are agreed with you before the booking is confirmed.
Cleaning
Cleaning arrangements are agreed with you before the booking is confirmed.
Agreement
When the booking is confirmed, you are asked to review and accept the rental terms.